How do I return a product

Products purchased from can be returned within 30 days of receipt of shipment. These items must be in new condition with original packaging and accessories. Please do not return your item without first contacting us.

If you wish to return or exchange your order, please email us at

We are not able to offer returns and exchanges on products purchased through retailers other than However, we will replace a damaged item as per our warranty policy, which is valid for one year after purchase. Please contact us at and we will further assist you. 

Here are some simple tips to help us handle your return faster

1. Try to include as much detail about the problem as possible in your email. 

2. Be sure to add your order number, if purchased from, or include an attachment of your invoice/receipt if purchased elsewhere.

3. Please send just one email; sending multiple emails for the same issue slows down the process.

4. Please specify which product(s) and the reason for return/exchange. 

For US-based customers

Bluelounge will pay for the return shipment and provide a replacement product or fully refund* you the cost of your purchase (product and ground transportation). For US customers, you will receive a pre-paid return-shipping label* via email. If for any reason you are unable to print out a label, we can arrange for the label to be mailed to you. You may drop off your return at any authorized FedEx shipping location. Please do not drop your return off at a drop box. Refunds will be processed once the product arrives at our location. Please note, depending on your credit card company, it may take 2-10 days after the credit is applied to post to your account. For defective item returns, once we have confirmation of shipment of the product, your new product will ship.


For customers from other countries

You will need to make your own arrangements to send the product back. Refunds* will be processed once the product arrives at our location. Please note that we do not refund the shipping/handling costs on returned products that are not defective.